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Frequently Asked Questions

I did not receive my new password

We will only send new passwords to the email address that you used when you registered your account. Please do not ask us to send one to any other account since the answer has to be no for privacy reasons.

Some email providers (Hotmail for example) will identify our password email as being spam. Please check your Junk, Spam, or Deleted folders if your new password does not appear in your inbox.